Shipping & Delivery
= WORLDWIDE SHIPPING FROM SINGAPORE =
All orders will be shipped with Deutsche Post or SingPost (both with tracking number).
*Please note that signature WILL BE REQUIRED upon delivery.
Kindly email us if you wish to ship your order without tracking (order will be deliver directly to your mailbox).
*Please note that we are unable to responsible for packages sent without register.
EXPRESS SHIPPING OPTION
For urgent and important shipments, we encourage customers to ship via FedEx or DHL for guaranteed and fast delivery. Please check the express shipping box at checkout and we will process with courier shipping for your order. Excess shipping fee will be refunded once your order is shipped. Quotation will be provided upon request. Kindly email us at firstname.lastname@example.org.
FREE UPGRADE TO EXPRESS SHIPPING
We offer free UPGRADE to DHL Express (pay for normal shipping fee and be upgraded to express shipping) when you purchase 6 bottles and more! For Australia, only 3 bottles and up! *
*Applicable to all countries except Singapore, countries in zone G, H, I, Spain, Mexico and out of delivery area. Please refer to the zone index here and a list of postal codes and cities for the out of delivery area here.
ORDER PROCESSING TIME
All orders will be shipped within 1-2 business days.
- Domestic (Singapore)
2-3 business days from the date of posting.
10-20 business days from the date of posting. Not including time spent at customs/border inspection facilities. Please note that this time frame is an estimate and not a guarantee. Longer delays are typically due to the receiving country's customs and import processes.
- Express Shipping
Within 5 business days worldwide. 1-2 business days* for Asia, 1-3 business days* for the U.S. & Canada, and 3-4 business days* for destinations in Europe.
*Exact transit time of shipments sent to different destinations will be advised upon request.
Kindly email the all your orders number to email@example.com. Please note that a transaction fees of USD0.30 per order may apply.
1. Please allow between 24-48 Hours for your tracking number to update once you receive your tracking number by email. If you do not receive shipping notification in your inbox, kindly check the spam/junk folder.
We will raise an enquiry to Deutsche Post or SingPost if the addressee confirms non-receipt of the Registered Article after 18 working days from posting. Deutsche Post or SingPost will check with the Destination Post on the status of the item. Under the international postal agreement, the Destination Post may take up to 60 days to reply.
1. We do not responsible for confiscated or destroyed mails during delivery.
2. We are not responsible for any lost packages if the tracking status is shown as "Delivered".
3. If item is broken in transit, kindly take a picture and email to firstname.lastname@example.org. We will send a replacement to you once picture has been received. We regret to inform you that broken item cannot be replaced if picture is not provided.
4. If parcel is unclaimed and returned to us:-
We will resend your order at no cost for the first re-delivery. Shipping fee for subsequent re-delivery/ re-deliveries will be charged to you accordingly.
We will issue a store credit to you. We will promptly issue you a private coupon code for the amount you are owed (minus shipping charges) that you can then apply to any future purchases made in our store.
- Store credit coupons can be given to another person if you do not wish to use them yourself.
- Store credit coupons do not expire.
- Store credit coupons can be applied to anything in our store.
Import Duties, Customs Fees, Local Sales Taxes
Please be aware that all international orders, regardless of shipping method, may be subject to additional duties, taxes, and customs clearance fees. Duties, taxes, and fees are not included in the prices listed on our website.
You are responsible for all import duties, customs and local sales taxes charged by the country you are shipping to.
For further inquiry, please feel free to contact us at email@example.com.