Inernational shipping using the local postal carrier is very unstable lately (especially to USA and Canada). We've lots of lost packages and the issue has not been resolved. We highly recommend upgrading your order to express shipping for guranteed and faster delivery.
Check out on how to get free upgrade to express shipping here. We apologize for the inconvenience. Thank you.
Shipping & Delivery
= WORLDWIDE SHIPPING FROM SINGAPORE =
- All orders will be shipped with DHL Express, Deutsche Post or SingPost. All orders come with tracking number. *Please note that signature IS REQUIRED upon delivery.
- Kindly email us if you wish to ship your order without tracking (order will be delivered to your mailbox). *Please note that we are unable to responsible for packages sent without register.
FREE SHIPPING (Singapore)
Free shipping is applicable to shipping address in Singapore only. Singapore orders with 4 bottles and up will enjoy free shipping via SingPost Smartpac. Shipping fee will be refunded once your order is shipped.
FREE UPGRADE TO EXPRESS SHIPPING (International) *HIGHLY RECOMMEND*
We offer worldwide free upgrade* to DHL Express (pay for normal shipping fee and be upgraded to express shipping) when you purchase:
- 3 bottle (Worldwide, except Europe & Canada)
- 4 bottles and more (Europe & Canada)
*Applicable to all countries except Singapore, Spain, Mexico, countries in zone 9, 10, and out of delivery area. Please refer to the zone index here and a list of postal codes and cities for the out of delivery area here.
Note: Express delivery to a PO Box is not permitted for security reasons. Kindly provide the street address at checkout.
EXPRESS SHIPPING OPTION
For urgent and important shipments, we encourage customers to chose the express shipping (via FedEx or DHL) for guaranteed and faster delivery. Please check the express shipping box at checkout with an additional fee of $30 (only check the box if your order is NOT eligible for free upgrade) and we will process your order with courier shipping. Excess shipping fee will be refunded once your order is shipped, if any. Quotation will be provided upon request. Kindly email us at email@example.com.
ORDER PROCESSING TIME
All orders will be shipped within 1-2 business days (business days does not include Saturday, Sunday and Singapore Public Holidays).
- Domestic (Singapore): 2-3 business days from the date of posting.
- International: 10-20 business days from the date of posting. Not including time spent at customs/border inspection facilities. Please note that this time frame is an estimate and not a guarantee. Longer delays are typically due to the receiving country's customs and import processes.
- Express Shipping: 2-5 business days worldwide from the date of posting. Not including time spent at customs/border inspection facilities. Please note that this time frame is an estimate and not a guarantee. Longer delays are typically due to the receiving country's customs and import processes.
Kindly email the all your orders number to firstname.lastname@example.org.
1. Please allow between 24-48 Hours for your tracking number to update once you receive your tracking number by email. If you do not receive shipping notification in your inbox, kindly check the spam/junk folder.
We will raise an enquiry to Deutsche Post or SingPost if the addressee confirms non-receipt of the Registered Article after 18 working days from posting.Deutsche Post or SingPost will check with the Destination Post on the status of the item. Under the international postal agreement, the Destination Post may take up to 60 days to reply.
1. We do not responsible for confiscated or destroyed mails during delivery.
2. We are not responsible for any lost packages if the tracking status is shown as "Delivered".
3. If item is broken in transit, kindly take a picture and email to email@example.com. We will send a replacement to you once picture has been received. We regret to inform you that broken item cannot be replaced if picture is not provided.
4. If parcel is unclaimed and returned to us:-
We will resend your order at no cost for the first re-delivery. Shipping fee for subsequent re-delivery/ re-deliveries will be charged to you accordingly.
We will issue a store credit to you. We will promptly issue you a private coupon code for the amount you are owed (minus shipping charges) that you can then apply to any future purchases made in our store.
- Store credit coupons can be given to another person if you do not wish to use them yourself.
- Store credit coupons do not expire.
- Store credit coupons can be applied to anything in our store.
Import Duties, Customs Fees, Local Sales Taxes
Please be aware that all international orders, regardless of shipping method, may be subject to additional duties, taxes, and customs clearance fees. Duties, taxes, and fees are not included in the prices listed on our website.
You are responsible for all import duties, customs and local sales taxes charged by the country you are shipping to.
For further inquiry, please feel free to contact us at firstname.lastname@example.org.